Overview
A Master Service Agreement, commonly known as MSA, is a comprehensive contract that governs the overall relationship between two parties engaged in ongoing business transactions. Instead of signing a new agreement for every project or service, an MSA lays down the standard terms and conditions that will apply to all future work between the parties. This makes business operations more organised, legally secure, and efficient.
In India, businesses frequently use Master Service Agreements in sectors such as IT services, consulting, marketing, manpower supply, manufacturing support, and outsourcing. The MSA typically covers important clauses such as scope of services, payment terms, confidentiality, intellectual property rights, indemnity, limitation of liability, termination, dispute resolution, and governing law. Once the MSA is signed, individual projects are usually executed through separate documents like Statements of Work or Work Orders that refer back to the MSA.
A properly drafted Master Service Agreement helps avoid misunderstandings and disputes. It clearly defines roles, responsibilities, and expectations of both parties. It also provides clarity on timelines, pricing mechanisms, compliance requirements, and risk allocation. In case of any disagreement, the agreement acts as a legal safeguard and ensures that both parties have a structured mechanism to resolve issues through arbitration or courts.
At BizGlobal, we understand that every business has unique operational requirements. A standard template may not always protect your interests. Our team drafts customised Master Service Agreements that are practical, legally sound, and aligned with Indian laws. Whether you are a service provider or a client, BizGlobal ensures that your rights are protected and your business risks are minimised with a professionally structured MSA.
